Twikkie Terms & Conditions.

These Terms & Conditions ("Terms") govern access to and use of the Twikkie platform, website, applications, APIs, mobile applications and related services ("Services") provided by Twikkie.

By accessing, subscribing to or using Twikkie, the customer agrees to be bound by these Terms.

If you are accepting these Terms on behalf of an organisation, you confirm that you have the authority to bind that organisation to these Terms.

Twikkie is a UK-built workforce and operations platform designed to support workforce management, recruitment, payroll-related operations, collaboration, workflow automation, document management and operational productivity.

Twikkie provides cloud-based software services which may evolve, expand or change over time.

Twikkie may provide functionality including but not limited to:

• Workforce & HR Management
• Recruitment & Hiring
• Payroll & Compensation Management
• Attendance & Workforce Monitoring
• Absence Management
• Onboarding & Offboarding
• Workflow & Approval Management
• Document Management
• Collaboration & Messaging
• Case Management
• Reporting & Analytics
• AI-assisted operational tools
• Mobile application access
• API and integration services

Certain services may be optional, configurable or subscription-dependent.

Customers agree to:

• Provide accurate information
• Maintain secure credentials
• Restrict access to authorised users only
• Maintain appropriate internal governance
• Use the Services lawfully and ethically
• Comply with employment, payroll, privacy and data protection laws applicable to their organisation

Customers are solely responsible for:

• User management
• Internal permissions
• Workforce decisions
• Recruitment decisions
• Payroll decisions
• Compliance obligations
• Data accuracy entered into the platform

Customers and users must not:

• Attempt unauthorised system access
• Interfere with platform security
• Upload malicious software or harmful content
• Misuse employee or candidate information
• Use the platform for unlawful, discriminatory or fraudulent purposes
• Reverse engineer or copy the platform
• Attempt to access another customer's data

Twikkie reserves the right to suspend or terminate access where misuse is identified.

Customers using recruitment functionality are responsible for:

• Lawful candidate data processing
• Candidate communications
• Hiring compliance
• Fair and non-discriminatory recruitment practices
• Managing candidate retention obligations

Twikkie may provide anonymisation and bias-reduction functionality but cannot guarantee the elimination of bias in recruitment decisions.

Twikkie processes customer and workforce data in accordance with applicable data protection laws.

Data processed may include:

• Employee records
• Candidate information
• Compensation data
• Attendance records
• Documents
• Messages and communications
• Workflow activity
• Audit logs
• Operational records

Twikkie does not sell customer data.

Customers remain the data controllers of information uploaded into the platform unless otherwise agreed.

Twikkie implements reasonable technical and organisational security measures including:

• Role-based access control
• Audit logging
• Access restrictions
• Data segregation
• Encryption measures where applicable
• Authentication controls
• Infrastructure monitoring

Customers remain responsible for:

• User access governance
• Internal security policies
• Credential management
• Device security

No internet-based system can guarantee absolute security.

Twikkie may provide configurable retention and deletion controls.

Customers are responsible for:

• Determining appropriate retention periods
• Managing deletion obligations
• Ensuring lawful retention practices

Twikkie may delete or anonymise data following:

• Subscription termination
• Retention expiry
• Customer instruction
• Legal requirements

Twikkie targets high service availability subject to:

• Planned maintenance
• Emergency maintenance
• Infrastructure issues
• Third-party outages
• Force majeure events
• Security incidents

Twikkie does not guarantee uninterrupted or error-free service availability.

Support levels may vary depending on subscription or contractual agreements.

Twikkie may integrate with third-party providers including:

• Email providers
• Calendar providers
• Recruitment platforms
• Cloud hosting providers
• AI providers
• Payroll administration providers

Twikkie is not responsible for:

• Third-party outages
• Third-party security incidents
• External platform changes
• Third-party data processing practices

Use of third-party integrations may be subject to additional provider terms.

All Twikkie software, branding, documentation, AI models, workflows and platform functionality remain the property of Twikkie or its licensors.

Customers retain ownership of:

• Their organisational data
• Uploaded documents
• Employee records
• Candidate information

Customers grant Twikkie limited rights necessary to provide the Services.

Both parties agree to protect confidential information disclosed during the use of the Services.

Confidential information must not be disclosed to unauthorised third parties except where required by law.

Subscription fees are billed in advance based on the selected subscription plan, modules, user volume and billing cycle.

Subscriptions may be:

• Monthly
• Annual
• Contract-based
• Custom-priced depending on organisational requirements

Unless otherwise agreed in writing or required by applicable law, fees paid are non-refundable and Twikkie does not provide refunds or credits for:

• Partial subscription periods
• Unused services
• Unused user seats
• Downgraded plans
• Cancelled subscriptions
• Early termination of Services

Customers are encouraged to evaluate the Services during any applicable free trial period prior to purchasing a subscription.

Subscriptions may renew automatically at the end of the applicable billing period unless cancelled in accordance with the customer's subscription settings, agreement or applicable notice period.

Failure to pay applicable fees may result in suspension or termination of access to the Services.

Taxes are additional where applicable.

Twikkie reserves the right to modify pricing, subscription structures or platform packaging upon reasonable notice.

Twikkie may, at its sole discretion, consider exceptional billing or refund requests on a case-by-case basis.

Twikkie reserves the right to suspend or terminate Services where:

• Terms are breached
• Fees remain unpaid
• Security risks are identified
• Illegal or harmful activity is suspected

Customers may terminate subscriptions subject to contractual notice periods.

Twikkie may:

• Modify platform functionality
• Improve features
• Retire services
• Update these Terms periodically

Continued use of the platform constitutes acceptance of updated Terms.

These Terms shall be governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.